Terms and Conditions

This Web site is a complimentary information service offered by Volunteers of America.

To provide free access to this Web site, we must require visitors to agree to certain terms and conditions.


Our Web site contains numerous links to sites developed by other companies and organizations. Be aware that other sites’ privacy policies may differ from ours and Volunteers of America has no influence over third-party privacy policies.


Children are welcome on the Volunteers of America Web site. While here, they can learn more about us, and when appropriate, locate opportunities to serve their communities through our training programs and volunteer activities. Although our Web site currently does not have material directed specifically toward children, Volunteers of America supports the guidelines for interactive electronic media published by the Children’s Advertising Review Unit of the Better Business Bureau.


Do not send any information about yourself to us, such as your name, address, or e-mail address. We do not knowingly collect personally identifiable information from children age 13 or younger. In the event that we learn that we have collected any personal information from a child without verification of parental consent, we will delete that information from our database as quickly as possible.


You have a choice in how often we contact you, whether by mail or e-mail. We value your support and care about your time, and want you to feel good about the support you provide to help people in need. We realize that you may not be able to help each time we ask. Or, that you may prefer to make a charitable gift only at certain times of the year. Like many people, you may also be concerned about the volume of mail you receive and the impact it has on our environment. We value your support and your trust and therefore, we want to offer you options that will enhance our relationship.

To modify your mailing preferences, please email us at modify@voa.org and tell us the following:

1. The name and address that appears on the mailing pieces you receive from us.

2. If you would like to receive periodic e-mail updates.

3. How many times you would like to receive postal mail from us. The Choices are: No change in the frequency of mailings; mailings six times a year; mailings four times a year; mailings two times a year; a mailing once a year; or no mailings.

4. To keep costs down, Volunteers of America exchanges list with other reputable organizations. If you do not want your name exchanged, please email us at modify@voa.org.

Privacy Policy


Volunteers of America respects the privacy of our online visitors and donors. Any personal information you provide is voluntary, and we do not require you to register in order to view our site. There are times, such as when you donate online or use our online advocacy tool, we will collect specific information, such as your name, mailing address, zip/postal codes, and/or e-mail address. If you choose to provide personally identifiable data, you may receive communications from us — by mail or electronically — advising you of upcoming Volunteers of America events, advocacy action alerts, or volunteer and support opportunities.


We collect two basic types of information through our Websites: your personal information, as described above, and non-personally identifiable information. “Non-Personally Identifiable Information” (or “Non-PII”) is aggregated information, demographic information, IP addresses and any other information that does not reveal your specific identity.

• Non-Personally Identifiable Information (“Non-PII”):

When you visit and interact with Volunteers of America’s Websites, we and our third party service providers who provide services, including without limitation website hosting, data analysis, and other services of an administrative nature (those third party service providers, our “Service Providers”) may collect Non-PII (for example, a list of our Website pages you visit). Non-PII is generally collected from server log files, cookies, and pixel tags. Our Service Providers are those third parties who collect information at our direction through the our Websites.

• Pixel Tags and Other Technologies:

We and our Service Providers may use clear GIFs (also known as web beacons, web bugs or pixel tags) in connection with the Site to, among other things, track the activities of our Site visitors and compile statistics about Site usage and response rates. We and our third-party Service Providers also may use clear GIFs in HTML-formatted e-mail messages to help us track e-mail response rates, measure the success of our marketing campaigns, and identify when our e-mails are viewed or forwarded. Clear GIFs are tiny graphics with a unique identifier, similar in function to cookies. However, in contrast to cookies, which are stored on your computer’s hard drive, clear GIFs are embedded invisibly on website pages.


Volunteers of America uses encryption to protect transmission of the information you submit to us when you use our secure online forms.

The information you provide to us is stored securely. Donation data collected may be subject to the provisions of the General Data Protection Regulation (“GDPR”), the California Consumer Privacy Act of 2018 (“CCPA”), and other applicable privacy laws. Non-Personal Information that is collected remains anonymous or non-personally identifiable. All Personally Identifiable Information (PII) is encrypted. Financial information such as banking information or credit card number, name, CVV code or date of expiration, is collected and stored by a third-party payment processor. Financial information is not stored by our online donation platform.

When making a donation, information collected may include: name, email address, physical address, location data, phone number, and social media information. Technical information collected may include standard web log entries that contain IP address, cookies (first party, third party, session, persistent, and flash), web beacons, page URL and timestamp.  For more information, contact us at communications@voa.org.

 If you prefer not donating online, please call us at (800) 899-0089 and we’ll be happy to assist with a donation by phone or answer any other questions about your donation.


Volunteers of America reserves the right to amend this privacy policy as necessary.

Please watch this space for future changes.


If you have questions or comments regarding this privacy policy, we encourage you to contact us via e-mail at communications@voa.org or write to:

Volunteers of America
Communications Department
1660 Duke Street
Alexandria, VA 22314-3427

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