Helping America's most vulnerable®

Utilizing Data to Better Serve Our Clients

Do our frail residents see the doctor regularly?

How many tenants have to move because of declining health?

How do we know if our services are truly making a difference?


These are just a few of the types questions we began asking ourselves a few years ago when we thought about the more than 2 million people in over 400 communities in 46 states as well as the District of Columbia and Puerto Rico we help each year.

And these questions led us to create a national initiative, called the National Outcomes Project, to help build our data collection capacity and make our work more "data-driven."

For 12 months, a workgroup shared their questions, thoughts, and recommendations:


"We ought to use evidence-based assessments in our properties."
"Anyone frail needs an online service plan, so we can monitor their progress."
"We need more data on residents' health and their reasons for move out."


Then the data specialists from the Outcomes Project put the workgroup's ideas into action.

Today, staff in Volunteers of America's older adult properties have new tools for assessing resident needs and an online data collection and reporting system built just for them.

We will continue to improve our data quality, enhance our data systems, and measure our collective impact of those we help.


View our Current Research and Evaluation Reports and our Outcomes Evaluation Tools below.

Our Research and Evaluation Reports

  • May 16, 2016

    Supportive Services for Veteran Families

    Flanagan Quality of Life Survey Project: Year 1 Report

    In recent years, one of Volunteers of America’s fastest growing service areas has been programming for homeless veterans. In Fiscal Year 2015, Volunteers of America’s served approximately 20,000 homeless veterans in programs specifically designed to address the needs of this population.

  • May 16, 2016

    Measuring Wellbeing among SSVP Participants

    Year One Results

    This update measures the wellbeing among some of Volunteers of America's Supportive Services for Veteran Families (SSVF) program participants from January 1, 2015 through December 31, 2015.

  • March 1, 2016

    Facts and Figures on Affordable Housing Service Coordination

    What We've Learned So Far

    The service coordinators at Volunteers of America senior affordable housing properties have been capturing detailed information on their clients and services for over 12 months. During this time, they have successfully completed two HUD semi-annual reporting cycles and collected data on more than 7,000 recipients of service coordination services.

Our Outcomes Evaluation Tools

  • Vulnerable Elders Survey

    Evidence-Based Tool for Senior Residents, Clients

    This questionnaire can be distributed to the resident to fill out themselves or it can be delivered orally along with the rest of the comprehensive assessment of client wellbeing. If delivered orally, all questions must be read exactly as written.

  • National Corrections Outcomes Work Group

    RRC Logic Model Overview

    The target population of this logic model overview is adult offenders who are transitioning back into the community. The inputs, activities, outputs and outcomes of this logic model are detailed.

  • National Corrections Outcomes Work Group

    RRC Logic Model Breakdown

    The target population of this logic model overview is adult offenders who are transitioning back into the community. The inputs, activities, outputs and outcomes of this logic model are detailed.

  • Action Sketch Explaining Volunteers of America's National Outcomes Project

    Initially created for our direct support service employees, watch this two and a half minute long video to learn more about why and how we are measuring our data.