Walking into the “Adopt-A-Family” office is sensory overload for me. Twenty phones ringing nonstop, volunteers unpacking donations of clothing & toys, parents waiting their turn to retrieve their Christmas gifts, and volunteers with recipients moving in & out of rooms. A mother calls because she moved from one low-rent apartment to another. Will her sponsor be able to find her? A single father just survived a house fire. Can his kids be adopted for Christmas?