Service Coordinator Program
Meet a Service Coordinator: Tanya Wilborn’s official job title is Service Coordinator and she works with the elderly and disabled residents at Volunteers of America’s
“Service Coordinators have a wide range of responsibilities, requiring a unique mix of people skills and professional skills,” said Janice Monks, president of the American Association of Service Coordinators. “In many housing complexes, Service Coordinators are the designated ‘go to’ folks for the people who live there. They link seniors and persons with disabilities with the support services they need to live with dignity and independence.”
Service Coordinators enhance the quality of life for residents in our communities, helping individuals to stay in independent housing for longer periods of time,” said Donna Thurmond, national director of senior services at Volunteers of America. Thurmond sees Service Coordinators as a vital part of the organization’s housing mission, complementing the work of the on-site community administrators whose primary role is professional property management.